I recently had a discussion with a customer annoyed that it’s hard to edit the home page contents in Zen Cart. Not surprising. It’s a cart, not a full-service WYSIWYG website system. Given the hammer he has, the home page became a nail.

While it often makes sense to make a shopping cart, or a blog, the central aspect of your site, you do have to recognize the tradeoffs.

Many canned back-end systems are designed for easy template-driven management of specific info. A cart “sees” data as products and orders. A real-estate system “sees” listings and neighborhoods. As a result, it’s simple to expand a cart from 3 items to 4. To streamline those tasks, you give up power when it comes to adding, say, a streaming video showcase and downloadable press releases- it doesn’t fit the back-end metaphor.

So why not use a non-specialized system like Mambo or Joomla instead? Because you don’t want to try to emulate that special ‘streamlined’ functionality. It might be coaxed into doing property listings or products, but it’s hardly the most efficient way, and leaves you more prone to errors and inconsistencies when the paradigm isn’t built into the software. Such an incomplete vision often means empty templates and incomplete entries, as there aren’t the needed sanity checks you’d see in a system built for the task.

Sometimes the alternative to insufficient control is overkill. Some packages try to do it all. Magento offers a fairly sophisticated page editor. Add the right modules, and WordPress will make tea and biscuits. These packages, however, often end up being complicated to operate. Metaphors mash poorly when you need to read blog posts as property listings, or generic pages as a live catalog. Moreover, you end up fighting the divided needs– templates ideal for a cart are suboptimal for corporate information pages, or you have to suppress blog links on your main page.

For many users, the right answer is a hybrid system. Multiple tools for different jobs. Static pages or a non-specific CMS for their main content, but harness a specialized tool for the big “moving parts” of the site– the cart, the blog, the searchable inventory. In such a way, you minimize the time spent dealing with the specialized product’s limits, and still enjoy its strengths.

Many of our larger projects work so at Web-Op. For example, Belleza Olive Oil can use the full power of a cart to sell their wares, but never show the cart’s ugly category or home pages. Static pages ensure they get the image they want with no compromises.

Of course, it’s got its costs– more development time, and sometimes more of a learning curve, but it’s often worth it to ensure you’re not trying to drive nails with a spoon.