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Innovative Solutions for the Travel IndustrySEO is only half the story! Once you've brought the customers to your site, you still have to sell them something. At Web-Op, we can offer our specialized experience working with the travel industry to provide unique sites ideal for growing tour and charter operators.
Simple Customer BookingOur booking process follows many of the conventions of popular travel sites, which gives your site a professional look you just can't get with a conventional "shopping cart" clumsily adapted to book tours. Just look above to see the customer's flow through one of our sites-- just seven clicks from initial arrival to submission of an order. This fast order processing encourages impulse purchases and discourages abandoning orders part-way. Meanwhile, we're collecting the whole story-- everything this provider needs to process a reservation, which saves dozens of man-hours per week calling customers back to collect further details and confirm reservations.
More Than a CatalogTo win in ecommerce today, you have to be able to deliver a site with interesting content which will drive organic search traffic and keep the attention of visitors. Off-the-shelf catalog sites often can't do this-- your products are buried deep within the navigation, displays are bloated and unappealing, and it's difficult to pull "live" information like pricing to where the content is. At best, you can assign products to a special-offer list to promote them.Our system makes it easy to "live-link" products from your catalog into your content pages. Say you wanted a list of all the tours you sell in the Sedona area on your Sedona informational page. All it takes is two lines of code! More importantly, it's "smart" code-- if you add five more tours, delete two others, and change all the prices, the listing stays current automatically. Multiple Levels of User SupportEver wanted to make your travel agency clients as self-service as a regular web customer? Now, you can. Set up commission schedules, create agent logins, and you can draw off records of sales and commissions earned at any time. The agent interface is as friendly and appealing as the customer interface, which makes it easy for agents to sell products right from the catalog. You can even differentiate between agencies on credit and ones who must pay in advance of booking and treat them seperately.Powerful Product ManagementOur web-based back-ends make it easy to add, price, and schedule travel products. Want to lower the price of a tour? Add or remove sessions? Change the list of available pickup points? You can do it yourself in a web browser, saving time and support costs.
ReportingOur system tracks the reservations and accounting information associated with them, making it easy to calculate commissions or contractor-payments due, review charges, and monitor the sales performance of products. Accounting records can also be exported in the widely-understood CSV format for use in accounting and spreadsheet packages.Flexible InterfacingWith our systems, you're not locked into one way of making a sale. We've developed custom booking processes to suit the needs of touch-screen kiosks, and back-office environments that don't need special sales copy. Our sites can also be "syndicated"-- other websites can drop customers right into the booking process, or even trigger a booking directly, making co-branded sales easy and elegant.All-in-one SolutionsReady for the next generation of travel systems? We can offer an end-to-end package, bundling our powerful web booking system with a back-office "counter" application to sell tickets over the phone or in person, and a dispatch module to manage those growing passenger lists. Since all parts communicate with the same database, you enjoy excellent synchronization. Up-to-the-minute availability information is just a mouse-click away.More importantly, we can offer a fully-web-based system. Many vendors would prefer to offer you a "hybrid" system-- a web front-end which talks to an obsolete application on a server sitting in your office. Unfortunately, those systems force you to take responsibility of keeping the server running and connected to the Internet. Why bother? With a fully web-based system, your data can be stored on a powerful server in a well-connected, professionally-managed data centre, helping to ensure high uptime and better sales. "Hybrid" systems also often have the drawback that some operations have to be completed at the server machine itself. Everything our system offers can be done ANYWHERE you can access the Web. Issue refunds from your laptop on vacation, or use booking agents where your customers are to avoid time-difference or language problems. Place doesn't matter anymore! Custom DevelopmentWith many travel software providers, you have to buy a one-size-fits-all package, with hundreds of options you'll never need but which could add to complexity, price, and learning curve. Since we're the developers, we can develop a customized system at a reasonable price. Don't need to handle dispatch? You won't even even see the word. Want to add special searchable fields to your web-store? You've got it!Learn MorePlease fill out a contact form or call us at 1 888 846 5728 for more information on increasing your travel sales performance and satisfaction. |
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Design PortfolioOur world-class graphic artists and web designers can build your site from scratch or just put a facelift on an existing site. Our phoenix web site design team has unique background in search engine optimization, so you'll get a site that works as well as it looks.
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